Frequently Asked Questions

Q: Do you install the system for me? If not, can you recommend me an installer?
A: No, we simply supply you with the digibox and viewing card. We have agents who can install your dish and receiver in France (Paris), Ibiza, Spain (Murcia), Turkey (Istanbul), and Switzerland (Geneva).

Q: Do I need a satellite dish to watch Sky television? If so what size?
A: Yes you do need a satellite dish. The size of the dish is dependent on your location. See the Astra Footrpint.

Q: I have the dish but I'm not sure exactly where it should point?
A: Your dish will need to point at 28.2 degrees east of true south and the dish alignment is near vertical. The satellites you will need to receive are Astra 2A, Astra 2B and Astra 2D.

Q: I only need the system for a few months, can you provide me with your service?
A: No, you must subscribe for a minimum of 12 months.

Q: Can I watch Sky from outside mainland Europe?
A: Yes. The dish size you will require will vary in location - Sky can be received from as far out as North Africa, Moscow and Cyprus. It is imperative that you check with local installers that your dish will be capable of receiving the Astra 2A, 2B and 2D signals.

Q: Can I watch Sky through cable outside of the UK?
A: No, you need a satellite dish to watch Sky abroad.

Q: I already own a Sky digibox - can you supply me with just a viewing card?
A: Yes, providing the digibox isn't already being used with an existing viewing card and you sign up with Insat International for a minimum period of 12 months for an annual fee of £120 if you choose to pay Sky on a monthly basis, or £100 if you choose to pay Sky an advance one-off payment for 12 months worth of viewing.

Q: When can I expect to receive my viewing card and/or digibox once I have placed my order?
A: Within 1-3 working days.

Q: Can I track my order?
A: Yes - customers who place an order for a digibox will have their item sent by UPS Express free of charge. We will email you your UPS tracking number once your item has been dispatched. Customers who order just a viewing card can also have their card sent via UPS Express for an additional charge of £15.00.

Q: Can I take up Sky's Multiroom offer which enables me to have the second subscription for a reduced rate of £10.00 per month?
A: Unfortunately not. The Multiroom offer is only applicable to UK based customers who must keep both systems connected to a BT phoneline 24 hours a day, 7 days a week.

Q: How do I make the Sky subscription payments if I agree to sign up with you for a minimum of one year?
A: We simply forward either your Visa or MasterCard details, or UK based direct debit details on to Sky for them to charge you.

Q: Can I use a universal digital receiver such as a Dreambox, Humax, or Strong with a Sky viewing card to watch Sky?
A: No, to watch Sky you must have a dedicated Sky digibox made by the following manufacturers: Pace, Panasonic, Sony, Thomson, Amstrad and Grundig - an official 'Sky' logo will be located somewhere on the front of each digibox.

Q: I've not had the digibox on for a substantial amount of time, and now I have lost all my channels - what do I do?
A: You must leave the digibox on for at least 24 hours for your channels to come through - when the digibox has been switched off for more than 3 to 4 weeks it does not receive the monthly activation signal sent by Sky, hence the loss in channels. NEVER call any numbers displayed on the TV screen.