Changes to Terms and Conditions

  1. Insat International reserves the right to change their Terms & Conditions at any time without any advance notice.

Refund Policy

  1. Insat's service/renewal charge is strictly non-refundable. Under no circumstances will Insat refund this money.
  2. Any monies paid direct to Sky for your subscription are also non refundable (unless it can be proved they have charged you in error).
  3. If you have paid Insat for your annual Sky subscription (eg. £456 for 12 months of Sky Sports Mix) and you need to cancel the service before the contract period has been fulfilled for any reason, and you require a refund, please contact Insat for more information.

Risk

  1. Important Note - Before you place your order you must be aware that viewing Sky TV outside the UK is technically not legal, as it breaches the Sky contract. The reason for this is that copyright law prevents Sky from providing their service outside the UK.
  2. Although we have a wealth of experience in 'beating the system', given the sensitive nature and the uniqueness of the business we are in Insat cannot offer a 100% guarantee for its service. Without pulling any punches, you sign up to our service at your own risk. Sky's Compliance Department can switch viewing cards off at their own discretion and without any advance warning.
  3. As such, Insat cannot (and will not) be held accountable for any of Sky's actions. We have no affiliation with Sky, so in the event that your Sky account is cancelled for suspected viewing abroad Insat has no obligation to refund any monies, be it our service fee or Sky's subscription charges. Sky state that any subscription monies that are charged by them cannot be refunded if they believe the customer has breached their Terms & Conditions.
  4. Furthermore, if Sky cancel your account for suspected viewing abroad and you have not completed 12 months of your contract, they will charge you the remaining subscription monies due to cover the 12-month minimum period based on the cheapest channel package they offer - £16 per month.
  5. For more information on Sky's Terms & Conditions please log onto http://www.sky.com/portal/site/skycom/terms
  6. To prevent Sky from finding out the system is being used abroad we urge you follow the below recommendations:
  7. Although we will advise Sky not to call the number you provide, in the unlikely event they do call whoever picks up the phone should say that the Sky account holder is not available and kindly not to call again as has already been requested.

Automatic Renewal of your Sky subscription

  1. Insat International will send you a renewal reminder by way of email two months before your renewal is due (each year). If you do not reply to this email then we will assume that you wish to continue with your Sky subscription and duly charge you our renewal fee of £120 if you are paying Sky monthly, or £100 (plus annual subscription fee to Sky) if you paid them a year in advance. For example, if you paid Sky a year in advance for the Sky Sports Mix package then at the current rate we would charge you £556 ONE MONTH BEFORE your quoted renewal date as Sky charges 1 month in advance (£100 renewal + £456 Sky subscription)
  2. As such, it is imperative you furnish us with new email address (or indeed home address) details if you change your email/home address, and also ensure your spam/junk mail filter allows emails from Insat International to be received.
  3. In the event we charge you a renewal fee and you do not wish to renew (but never contacted us to advise this) then a refund will only be negotiated once the Sky viewing card is sent back to us.
  4. Insat International will not be held accountable for customers not receiving renewal notification emails/letters for ANY reason. We accept mistakes may be made from time to time with email addresses/home addresses - however, ultimately the onus is on the customer to know when they are due for renewal and if cancellation is of utmost importance then the responsibility lies with the customer to contact us to advise cancellation and not wait to be contacted by Insat International.
  5. Even if you email to confirm cancellation, if you have not received a response from us within 1 week, DO NOT assume that we have received this email. The onus is on you to ensure that we have received your email so if you do not hear from us within the specified time, please re-email, or alternatively call us. Insat International will not accept a copy of the original email you sent as it will still take 30 days to apply a cancellation to the Sky account.

General

  1. The owner of this website is Insat International whose address is Insat International, 95 Winchmore Hill Road, London, N14 6AH, United Kingdom.
  2. You agree that e-mail can be used as a long-distance means of communication.
  3. No contract for the sale of any product will subsist between you and Insat International unless and until Insat International accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Insat International sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Insat International of your offer to buy goods from Insat International.
  4. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
  5. With your consent Insat International will pass on your credit or debit card details to BskyB for subscription payments where applicable.
  6. You undertake that all details you provide to Insat International for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  7. If there are any changes to the details supplied by you it is your responsibility to inform Insat International as soon as possible.
  8. You may cancel your order at any time prior to your order being processed by sending an email to info@insatinternational.com or by post or by telephoning +44 208 886 7155 during normal office hours (9.30am to 17.30pm GMT).
  9. Once Insat International receive notification from you that you wish to cancel your order (in accordance with these terms), Insat International will refund the customer an agreed amount.
  10. Insat International reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Insat International also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.

Liability

  1. This section applies only to the extent permitted by law. For the avoidance of doubt, Insat International do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Insat International's negligence or wilful default, or that of Insat International's employees or agents (b) fraudulent misrepresentation.
  2. Insat International does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  3. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.
  4. Insat International will do its best to correct errors and omissions as quickly as practicable after being notified of them.
  5. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Insat International shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Insat International of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
  6. All electrical products are covered by a 12-month manufacturer's warranty. If your product develops a fault while under warranty, please contact Insat International. If the product is proved to be faulty or damaged within 14 days of you taking delivery, Insat International will arrange for the product to be picked up free of charge, sent for repair and sent back.

Processing of orders

  1. Credit and Debit cards are debited on the day of purchase by Insat International. All prices include sales taxes (where applicable) unless otherwise stated (carriage charges are included for digiboxes ordered with or without a viewing card).
  2. Insat International aims to arrange shipment of all in stock items within 24-48 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Insat International are not able to supply dates our suppliers may get an item in stock.
  3. Customers who purchase a digibox(es) will automatically receive a tracking number for their order, as will customers who order a viewing card(s) and specified express delivery.

Delivery/Title/Risk

  1. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you.
  2. Title to any product ordered will pass to you once Insat International has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.
  3. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be incurred by you. You should note that customs policies vary widely from country to country; Insat International advises each customer to contact their local customs office for further information.
  4. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  5. For Christmas Deliveries, we recommend that you order at least two weeks in advance - we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

Upgrading and downgrading your Sky channels

  1. You can upgrade your Sky channels at any time. Simply email or fax us with your desired channel package (telephone calls will not be accepted) and we can upgrade your channel package within 1 to 4 hours.
  2. You can only downgrade your Sky channels once you have fulfilled a minimum term of 6 months on your current Sky package. As stated above, please email or fax us with your chosen channel package and we will have your channels downgraded within 1 to 4 hours.

Miscellaneous

  1. Insat International will not be held liable for any channel(s) that are unobtainable due to insufficient satellite signal being received by the client's satellite dish/setup. Additionally, Insat International will not be held liable for channels that become unobtainable due to the broadcaster(s) changing channel frequencies or satellite without warning and at any time during a subscription period, be it BskyB or any broadcaster that uses the BskyB platform for its transmission purposes.
  2. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  3. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
  4. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
  5. You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
  6. In these Terms, "Intellectual Property Rights" means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.
  7. Subject to the licence granted to you to use the Site, Insat International reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Insat International and its affiliates' trade marks, trade and business names and service marks under this Agreement will vest in Insat International and its affiliates, as appropriate.
  8. It is a crime to use a false name or a known invalid credit card to order.
  9. We reserve the right to terminate this Agreement and to suspend or terminate your bSkyB contract without notice if:-

Cancelling your Sky account

  1. If you wish to cancel your Sky account you must send your Sky viewing card back to us at the below address. Insat International cannot cancel a Sky account until we receive the viewing card back from you. Upon receipt of the viewing card we will inform you by way of email and duly apply a 30-day cancellation to the account.

    Insat International
    95 Winchmore Hill Road
    London
    N14 6AH
    United Kingdom

  2. Failure to send the viewing card back to the above address in the event that you exceed your quoted renewal date will result in Insat International automatically charging you £120 renewal fee. This amount will only be refundable (less £10 administration fee) once we receive the viewing card back from you.