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Notice for Customers

After providing Sky services outside the UK and Ireland since the early 1990s it is with great sadness that we announce that we are now ceasing our services. When we started operating in this niche, we did so with Sky TV's (unofficial) blessing and up until 2008-09 they even aided and abetted us in increasing our customer base outside of the UK and Ireland.

However, over time operating in this niche has becoming increasingly more difficult due to changes at Sky's managerial levels and things have finally come to a head with Sky culling the vast majority of our customers in August '19 and just recently at the end of November.

As a result it is no longer feasible or indeed realistic to keep operating on what is effectively a sinking ship. These purges are not unique to us; other "grey market" dealers have also been targeted, and it is reported Sky cancelled 20,000+ accounts back in August. At this stage it is not clear how many more accounts they have cancelled in the latest purge.

In the short to medium term future it is possible that we will be left with a very small handful of active accounts and we will continue to provide service to these customers. Obviously how long these accounts will remain active is a mystery as we do not know what Sky will do from one day to the next.

Given the severity and unprecedented nature of the situation we find ourselves in and the losses we have incurred since August, we ask for patience and understanding when dealing with credits for those who have paid in advance for their subscription - both in terms of length of time it takes us to issue credits as well as amounts due back; even those with many months of credit remaining need to appreciate that it is not realistic to expect to receive back substantial amounts of money.

At this stage, the future for us is not certain. We will continue to operate for as long as we can and we are still here to answer any queries you may have on the same contact details as before.

We would like to thank all our customers for their loyal custom over the years. It has been a pleasure to provide the service to you and we wish you all the best for the future.

Have a Merry Xmas and Happy New Year!

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tel: +44 (0) 208 361 1790
email: info@insatinternational.com